Privacy Policy

Last updated: November 18, 2025

2147 Innovation Street, Tech Hub, Seattle, WA 98101

At Neo Arcade, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.

We believe in transparency and want you to understand exactly what information we collect, why we collect it, and how you can control your data. By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you contact us through forms on our website, including your name, email address, and any additional information you choose to share in your messages.

When you reach out for project inquiries, we may also collect details about your arcade concept, business information, timeline preferences, and specific technical requirements you mention in your communications.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, device information, operating system, referring URLs, and pages you visit on our site.

We also collect behavioral data such as how long you spend on specific pages, which links you click, your interaction patterns, and timestamps of your visits. This information helps us understand how visitors use our website and identify areas for improvement.

Analytics and Performance Data

We use analytics services to track website performance metrics, user engagement patterns, traffic sources, conversion rates, and page load times. This data is collected anonymously and helps us optimize the user experience and technical performance of our website.

Legal Basis for Processing

We process your personal data based on your consent when you submit forms, our legitimate business interests in improving our services and communicating with potential clients, contractual necessity when entering into service agreements, and legal obligations when required by applicable laws and regulations.

How We Use Your Information

Service Delivery and Communication

We use your contact information to respond to your inquiries, discuss project requirements, provide quotes and proposals, schedule consultations, and maintain ongoing communication throughout potential or active projects.

Website Improvement and Analytics

We analyze usage patterns to understand how visitors interact with our site, identify technical issues, optimize page layouts and content, improve navigation and user experience, and develop new features based on user behavior.

Marketing and Business Development

With your consent, we may send occasional updates about our services, relevant industry insights, and information about new development offerings. You can opt out of marketing communications at any time.

Legal Compliance and Protection

We may use your information to comply with legal obligations, protect our rights and property, prevent fraud and security threats, enforce our terms and conditions, and respond to legal processes and governmental requests.

Data Sharing with Third Parties

We may share anonymized data with analytics service providers and advertising platforms to improve our services. We do not sell your personal information to third parties. Any service providers we work with are contractually obligated to protect your data and use it only for specified purposes.

How We Protect Your Data

Security Measures

We implement industry-standard security measures including encrypted data transmission using SSL/TLS protocols, secure data storage with access controls, regular security audits and vulnerability assessments, and employee training on data protection best practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions are kept for up to three years for business communication purposes. Analytics data is retained according to service provider policies, typically ranging from 14 to 26 months.

Access Controls

Access to personal data is restricted to authorized personnel who need it for legitimate business purposes. We maintain detailed access logs, implement role-based permissions, and regularly review access privileges to ensure data is only accessible by those who require it.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable data protection regulations. We maintain an incident response plan to address security events promptly.

Your Privacy Rights

Under applicable data protection laws, including GDPR and CCPA, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you, including information about how we collect, use, and store your data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information we maintain about you.

Right to Erasure

You can request deletion of your personal data, subject to certain legal exceptions such as compliance with legal obligations or establishment of legal claims.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object

You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page or email us directly. We will respond to your request within 30 days and verify your identity before processing requests involving personal data.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may avoid filling out contact forms, account registrations, or any data-submitting features. You can disable cookies through your browser settings as detailed in our Cookie Policy.

If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and confirm when your information has been removed from our systems, subject to any legal retention requirements.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our website after policy updates constitutes acceptance of the revised terms.

Contact for Privacy Questions

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us through our contact page.

We are committed to addressing your concerns and will respond to all privacy-related inquiries within a reasonable timeframe.